Managed Highly-Available Services
Our managed services will help you to improve your organisation
Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
In simple terms, managed services puts the focus back on the IT firm. The more problems that your organisation has, the more time and resources the IT firm needs to designate. This results in less profit for the IT firm and causes it to take more proactive measures to reduce the amount of problems the organisation has. This inevitably aligns both organisations’ outcomes.
Why are Managed IT Services important?
- It aligns the outcomes of the organisation. An IT company is incentivised to do a very good job; they want to minimise problems for your organisation because they hvae KPIs directly linked to the efficiency of your IT.
- IT experts give you peace of mind. You’re not an IT expert. Managed service providers take care of your IT so you can focus on running your business.
- Proactive support. Managed services offer proactive support. So instead of your IT firm constantly fixing problems, they will actually try to identify problems before they happen, keeping your systems up and your problems down.
- Strategic IT planning. What IT systems do you need in 12 or 24 months’ time? Managed services help you think ahead and give you advice on what you need to be planning from an IT department. This links to proactive support and ensures that your IT infrastructure and software is upgraded and updated to minimise risks such as downtime, viruses and crashes.
- Complete outsourced IT. Managed services give you access to a complete IT department. You don’t just get day-to-day IT support; you also get an IT manager and a virtual CIO so you can think strategically about how IT fits into your organisation.
Our team work in 3 areas of monitoring to eliminate 99% of issues before they impact your business. For the 1% that do arise we handle quickly, with a max response time of 10 minutes for critical issues.
Our proactive computer monitoring service is priced in plain black & white with no hidden costs to give you dependable IT support at a price you know won’t shoot through the roof.
We get to know your business and your IT systems intimately. Knowing your system allows us to find the cause of problems quickly reducing both the downtime you deal with and the costs of IT support.
With more than 40 IT Staff members in offices in Melbourne and Sydney, our size and skills give us the ability to configure our Business Essentials to only include the IT services you need.
